Returns & Exchanges

At Caseoh Official Merch Shop, we want you to be fully satisfied with your gear; therefore, we offer a 30-day return window for all unwashed and unworn apparel. Please ensure all original tags are attached to be eligible for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your merch in its original packaging and include the printed return authorization slip inside the box.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided by our portal and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.