Frequently Asked Questions
Everything you need to know about your Caseoh Official Merch order.
When will my order ship?
Standard processing time is 3-5 business days. Once shipped, domestic orders typically arrive within 5-7 business days, while international shipping may take 2-3 weeks depending on your location.
How do I know what size to order?
Each product page features a detailed size chart. Our apparel generally follows a standard unisex fit, but we recommend measuring a favorite garment at home and comparing it to our guide for the perfect fit.
What is your return policy?
We accept returns and exchanges on unworn, unwashed items within 30 days of delivery. Please ensure all original tags are attached. Note that limited-edition drop items may be final sale.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and shopPay for installment-based payments.
How should I wash my Caseoh merch to ensure it lasts?
To preserve the print and fabric quality, we recommend washing your garments inside out in cold water and tumble drying on low heat or hang-drying.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international customers are responsible for any customs fees, duties, or taxes imposed by their local government upon arrival.